FREE DELIVERY ALL AROUND THE UAE
Every Zayfah product is checked carefully before it leaves us. We check for quality, finishing, and damage, so you can order with confidence.
At the same time, we respect your consumer rights and we keep the process clear and fair. If something is not right, we will fix it.
Our Promise First
Quality Before Shipping
We aim to deliver a perfect product on the first delivery. Every wallet passes quality check.
Fast Support
If there is a problem, support is fast and respectful.
Exchanges Over Returns
Whenever possible, we will solve the issue with a replacement or exchange first, because it is usually the fastest option for you.
Delivery Policy
We Deliver Across All Emirates
Delivery Coverage
We deliver free to all UAE emirates. Whether you are in Sharjah, Dubai, Abu Dhabi, or any other emirate, we reach you.
Free Shipping
Free delivery is included with every order. No minimum purchase required. No hidden fees.
How Fast Is Delivery?
Processing Time
Orders are usually processed and dispatched within 1 to 2 business days.
Delivery Timeline
Delivery is usually 2 to 5 business days from dispatch. Remote areas may take up to 7 business days.
Delivery Days
We deliver Monday to Friday and Saturday. Sunday deliveries are not available.
Tracking Your Order
Email Notification
When your order is dispatched, you will receive a tracking message by email.
WhatsApp Updates
You can also receive tracking updates via WhatsApp if you prefer.
Track Online
Use your tracking number to monitor your delivery in real time.
Delivery Address
Address Requirements
Please enter the full address including:
- Building name or villa number
- Street name or number
- Emirates number (if available)
- Working phone number
Important Notes
The courier needs a clear address and a working phone number to reach you successfully.
PO Box Deliveries
We cannot deliver to PO boxes. Please provide a physical address.
Address Changes
If you need to change your address, contact us within 24 hours of placing your order. We will try to update it before dispatch. After 24 hours, we cannot change it.
What If Your Delivery Is Late?
Contact Us Immediately
If your order is late, contact us right away. We will investigate and help you.
How to Reach Us
Email: hello@zayfah-ae.com
WhatsApp: +971 54 512 3052
Phone: +971 54 512 3052
Lost Package
If your package is lost during delivery, we will send a replacement at no cost. You will not be charged again.
Delivery Signature
Signature Requirements
Delivery may require a signature. Make sure someone is available at the address to receive your order.
If No One Is Home
If no one is home, the courier will try to deliver again. You can leave instructions in the delivery notes to leave it with a neighbor or at a safe place.
Return Policy
You Can Return Your Wallet
Return Window
You have 7 days from the date you receive your order to request a return.
Why 7 Days?
The 7-day window gives you time to check the product and decide if it is right for you.
What Can You Return?
Eligible Returns
To be eligible for return, the product should be:
- Unused and in original, unopened condition
- In original packaging with all included items
- Free from any damage or signs of use
Non-Eligible Returns
We cannot accept returns for:
- Products with visible signs of use or wear
- Items returned after the 7-day window
- Items not in original packaging
- Damaged items caused by misuse
- Final sale items (if marked)
How to Request a Return
Step 1: Contact Us
Email or WhatsApp us with your order number and the reason for your return request.
Contact Details
Email: hello@zayfah-ae.com
WhatsApp: +971 54 512 3052
Step 2: Get Return Instructions
We will reply quickly with clear return instructions and your return address.
Step 3: Prepare Your Package
Pack the wallet in its original packaging with all parts included. Make sure everything is in the condition you received it.
Packing Tips
Use a padded envelope or small box. Protect the wallet from damage during shipping.
Step 4: Ship Your Package
Use any courier service you prefer. We will provide you with the return address.
Return Shipping
Return shipping is completely free. We pay for it. You do not pay anything.
Step 5: We Inspect Your Return
When we receive your return, we check the condition of the wallet. This takes 2 to 3 business days.
If the wallet is in good condition, we approve the return and process your refund.
Refund Policy
When Refunds Are Approved
Approval Conditions
Refunds are approved when:
- The return request is within the 7-day window
- The product is in eligible condition
- Or the product has a confirmed defect or damage
Approval Notification
We will email you to confirm your refund approval.
Refund Processing
Processing Timeline
After we approve your return, refunds are processed within 3 to 5 business days.
Bank Processing
The refund goes back to your original payment method. Your bank may take another 3 to 5 business days to show the amount.
Total time is usually 7 to 10 business days.
Full Refund Amount
You will receive a full refund of the purchase price. Return shipping is free, so you do not lose money on shipping.
Tracking Your Refund
Email Updates
We will email you when we receive your return. We will email you again when we process the refund.
Check Status Anytime
You can contact us anytime to check your refund status.
Contact for Updates
Email: hello@zayfah-ae.com
WhatsApp: +971 54 512 3052
Alternatives to Refunds
Exchange for Different Options
Instead of a refund, you can exchange for a different color or size. Email us to arrange an exchange.
We will send you the new wallet before you send back the old one. This is faster for you.
Store Credit Option
You can choose store credit instead of a refund. Store credit equals the refund amount and never expires. Use it anytime for any Zayfah product.
Damaged Or Defective Items
If Your Order Arrives Damaged
Contact Us Immediately
Contact us within 24 hours of delivery if your wallet arrives damaged. Do not open the packaging more than needed.
What to Do
Take clear photos of the damage from different angles. Email them to us with your order number.
Your Options
We will send you a replacement wallet immediately. You do not pay for the replacement.
Return the Damaged Item
Return the damaged wallet using a prepaid return label we provide. Return shipping is free.
Or Choose a Refund
If you prefer a refund instead of a replacement, we will refund you in full.
Replacement Timeline
We send replacement wallets within 24 hours of your damage report.
If Your Wallet Is Defective
What We Consider Defective
Manufacturing faults that appear within 7 days are defective items. Examples:
- Card slots do not work properly
- Stitching breaks immediately
- Material tears without normal use
- Note papers are damaged from manufacturing
What Is Normal Wear
Normal wear from daily use is not a defect. Small scratches from carrying and using your wallet are normal and expected.
Report a Defect
Email us with clear photos of the defect. Describe the problem in detail.
Email Support
Email: hello@zayfah-ae.com
We will approve a replacement or refund quickly.
No Time Limit for Defects
Defective items can be replaced or refunded anytime. The 7-day window does not apply to manufacturing defects.
Frequently Asked Questions
General Questions
Can I extend the return window?
The 7-day return window is standard. If you have special circumstances, contact us and we will try to help.
Can I return a gift?
Yes. Gifts can be returned within 7 days if they are unused. You will not need the original receipt.
What if I lost my order number?
Email us with the email address you used for the purchase. We will find your order quickly.
Do I pay for return shipping?
No. Return shipping is completely free. We provide the return address and you use any courier.
Refund Questions
How long does the refund take?
After we approve your return (2 to 3 days), we process the refund in 3 to 5 business days. Your bank may take another 3 to 5 days to show it.
Total time is usually 7 to 10 business days.
Where does the refund go?
The refund goes to your original payment method. If you paid by credit card, the refund returns to that card.
My refund is delayed. What do I do?
Contact your bank first. Banks sometimes take longer than expected.
If you have not seen the refund after 10 business days from approval, contact us.
Contact Details
Email: hello@zayfah-ae.com
Can I get cash instead of a refund?
Refunds go to your original payment method. We cannot send cash.
If you prefer, you can use store credit instead.
Delivery Questions
Where do you deliver?
We deliver free to all emirates in the UAE. No minimum purchase required.
Can I change my address after ordering?
Contact us within 24 hours of placing your order. We will try to change your address before we dispatch the package.
After 24 hours, we cannot change the address.
What if no one is home for delivery?
The courier will try to deliver again. You can leave instructions in the delivery notes to leave it with a neighbor or at a safe place.
Return Process Questions
Can I return without a reason?
Yes. You can return items within 7 days if you change your mind.
What if the wallet has a defect?
If the wallet is defective, contact us immediately. We will send a replacement or offer a full refund. Defective items are handled quickly.
Can I return in person?
We do not have a physical store. All returns are done by mail. Contact us for return instructions.
Do I need my receipt to return?
No. We can look up your order using your email address or order number.
Our Quality Promise
Why Returns Are Rare
We do not encourage returns because every Zayfah wallet is checked carefully before shipping.
We check for:
- Correct assembly and stitching
- Material quality and finish
- Card slot function
- Note paper inclusion
- Packaging integrity
- General appearance
When We Support You
But if something is not right, we are here to help. We handle returns and refunds fairly and quickly.
Contact Us
Questions About Delivery, Returns, Or Refunds?
Email: hello@zayfah-ae.com
WhatsApp: +971 54 512 3052
Phone
Phone: +971 54 512 3052
Our Commitment
We want you to be happy with your Zayfah wallet. If there is any problem, we will fix it fairly and quickly.
Our goal is simple: happy customers. Quality products. Fair treatment. Always.
Policy Updates
Changes to This Policy
We may update this policy from time to time. Changes will be announced on our website.
The current policy is effective as of January 2026.