FREE DELIVERY ALL AROUND THE UAE
We care about your privacy. This page explains how we collect, use, and protect your information.
Our Promise
We collect only the information we need. We keep your data safe. We respect your privacy always.
What Information We Collect
When You Visit Our Website
Browsing Information
We collect information about how you use our website. This includes:
- Pages you visit
- Time spent on our website
- Links you click
- The device you use (phone, computer, tablet)
- Your location (general area, not exact address)
Cookies
Cookies are small files stored on your device. They help us remember your preferences and improve your experience.
You can turn off cookies in your browser settings.
When You Make a Purchase
Your Details
To complete your order, we collect:
- Your name
- Email address
- Phone number
- Delivery address
- Billing address
Payment Information
We do not store your credit card details. Payment processing is handled by secure payment providers. We never see your full credit card number.
When You Contact Us
Communication Data
If you email or message us, we keep your message and contact details to respond to you.
Newsletter Sign-Up
Email Address
If you sign up for our newsletter, we collect your email address. We use it to send updates about products and offers.
You can unsubscribe anytime by clicking the unsubscribe link in any email.
How We Use Your Information
To Process Your Order
We use your information to:
- Confirm your order
- Send you a receipt
- Arrange delivery
- Process refunds if needed
To Improve Our Service
We use information about how you use our website to:
- Understand what customers want
- Improve our website
- Fix problems faster
- Make shopping easier for you
To Communicate With You
We use your contact information to:
- Answer your questions
- Update you on your order
- Send confirmations and receipts
- Tell you about products you may like
- Send newsletters (only if you signed up)
To Prevent Fraud and Problems
We use information to:
- Protect your account
- Prevent fraud and theft
- Follow the law
- Protect our business
Who We Share Your Information With
Delivery Companies
We share your name, phone number, and delivery address with courier companies to deliver your order.
They only use this information to deliver your package.
Payment Providers
We share payment information with secure payment companies to process your order. They follow strict security rules.
Customer Service Platforms
We use software to store and manage customer information. These companies follow privacy laws and keep your data safe.
When Required by Law
We may share information if the law requires it, such as with government agencies.
We Do Not Sell Your Data
We never sell your personal information to third parties for marketing purposes.
How We Protect Your Information
Encryption
All sensitive information (like payment details) is encrypted. This means it is coded and protected during transfer.
Secure Servers
Your data is stored on secure servers with firewalls and protection.
Password Security
Your account is protected by a password. Keep your password private and change it regularly.
Limited Access
Only employees who need your information to do their job can access it.
Regular Updates
We update our security systems regularly to protect against new threats.
How Long We Keep Your Information
Order Information
We keep your order information for 7 years for legal and tax reasons.
Customer Account Information
We keep your account information as long as your account is active. You can ask us to delete it anytime.
Marketing Information
If you signed up for our newsletter, we keep your email until you unsubscribe.
Communication Records
We keep emails and messages for 1 year after your last contact with us.
Your Rights
Access Your Information
You can ask us to show you what information we have about you.
Correct Your Information
If your information is wrong, we will fix it for you.
Delete Your Information
You can ask us to delete your personal information. We will do this within 30 days, unless we need to keep it by law.
Unsubscribe from Marketing
You can unsubscribe from our newsletter anytime. Click the unsubscribe link in any email.
Withdraw Consent
If you gave us permission to use your data, you can withdraw that permission anytime.
Request Information
You can ask us what information we have about you and how we use it.
How to Exercise Your Rights
Email Us
Contact us at hello@zayfah-ae.com to:
- Ask for your information
- Correct wrong information
- Delete your information
- Unsubscribe from marketing
Tell us clearly what you want. We will respond within 30 days.
Include Your Details
When you contact us, please include:
- Your name
- Email address
- Order number (if relevant)
- Your request
Children’s Privacy
Our products are for adults. We do not knowingly collect information from children under 13.
If we learn that we have collected information from a child, we will delete it immediately.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
Read their privacy policies before sharing your information with them.
Cookies and Tracking
What Are Cookies?
Cookies are small files that websites store on your device. They help us:
- Remember your preferences
- Keep you logged in
- Improve your experience
- Measure how you use our site
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to work. Examples:
- Keeping you logged in
- Processing your order
- Security
Preference Cookies
These remember your choices, like:
- Language preference
- Items in your cart
Analytics Cookies
These help us understand how you use our website. We use this information to improve our service.
Marketing Cookies
These help us show you relevant ads. You can opt out of these.
How to Control Cookies
You can control cookies in your browser settings. You can:
- Delete cookies
- Block cookies
- Allow only certain cookies
Note: Blocking essential cookies may affect your ability to use our website.
Changes to This Policy
We may update this privacy policy when our practices change.
We will notify you of important changes by:
- Posting the new policy on our website
- Sending you an email (if we have one)
The updated policy takes effect when posted to our website.
Contact Us
Questions About Your Privacy?
We want to help. Contact us with any questions or concerns.
Email: hello@zayfah-ae.com
WhatsApp: +971 54 512 3052
Mailing Address
Zayfah
Sharjah, UAE
Data Protection Laws
We follow UAE data protection laws. These laws protect your privacy and your rights.
Your data is protected. We take these laws seriously.
Summary
We collect information only when needed. We keep it safe. We respect your privacy. We follow the law.
You have rights over your information. You can ask us to show it, fix it, or delete it.
If you have questions, contact us anytime.
Effective Date
This Privacy Policy is effective from January 2026.
Last updated: January 14, 2026